Stamp Loyalty Solutions

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Information on how to use our web-based console

Merchant Console

Learn about the features & functionality of our web-based console which supports the user app

What Is The Merchant Console?

Merchant Console - Training Video

How to issue spontaneous reward vouchers to all, or select members seperate to your standard Stamp Card offering

How to Issue Additional Rewards

This article explains how to change the timezone in which activity is displayed in your Merchant Console.

How to Adjust Your Timezone in the Merchant Console

This article explains how you can save the Merchant Console onto your mobile device for quick access.

How to Save the Merchant Console on Your Smartphone

This article outlines what's available in our Help & Support area, so you can find the answers you need all from your Console.

Guide to the Help & Support area

General

This article breaks down what activity statements are and how they work.

What are activity statements?

This article outlines step-by-step how to set up activity statements from the Merchant Console.

How to set up activity reports

Troubleshooting tips if you're not receiving your activity statement emails.

Why am I not receiving my activity statements?

Learn how to update your activity statement settings or disable them in the Merchant Console.

How to change or stop activity reports

Learn about activity statement delivery and how to update your nominated email.

Can I send activity statements to more than one person?

Everything you need to know about setting up and managing activity statements.

Activity Statements

How to access general stamp & redemption activity and lookup a specific member's stamp and reward history.

How to View and Download Stamp and Redemption Activity

This article breaks down reward statuses when viewing data in the Dashboard area.

What Does Each Reward Status Mean?

This article describes how to filter your rewards view by status in the Dashboard area.

How to Filter Rewards by Status

This article explains how you can search and find unclaimed rewards for your customer.

How do I Find Unclaimed Rewards for a Customer?

This article breaks down the stamp statuses visible from the Dashboard area and what they mean.

What are the Stamp Statuses?

How to understand and utilise your stamps and rewards data in the Dashboard area.

Stamping & Rewards Data

This article explains how bulk member uploads work and how to request them for your business.

How to Bulk Import Contacts to Stamp Me

How to gain an insight into your program member's contact details, and activity overview.

How to View and Download Member Data

How to update a member’s personal information, such as their birthday, email address, and more, within the Merchant Console.

How to update a Member’s Personal Details

How to Remove Member Stamps or Rewards

How to Create a Member on a Stamp Me Program

How to mark a members reward as having been redeemed via the Merchant Console.

How to Redeem a Member's Reward

What is a Member Profile?

Find out how to find the date of when a customer joined your loyalty program from the Merchant Console.

How do I Find the Date my Customers Joined my Loyalty Program?

This article explains how member data is displayed and filtered, and what ‘join-only members’ means.

Understanding Member Views & Filters

Members

Learn about our ‘Invite Members’ feature and how it works.

What is the ‘Invite Members’ Feature?

A breakdown of how to properly format your data for a multiple member invite upload.

How Do I Format Data For The Multiple Member Upload?

A visual breakdown of what the email invites will look like and appear in a user’s inbox.

How do Email Invites Look?

A step-by-step guide for sending an email invite to a single member.

How Do I Invite a Single Member?

This is a step-by-step guide for sending an email invite to up to 50 members.

How Do I Invite Multiple Members?

This is a step-by-step guide for sending an email invite to up to 500 members.

How Do I Invite Up to 500 Members?

Understanding the different invite members statuses.

What are the Invite Members Statuses?

A few troubleshooting solutions if your customer is not receiving the invite email.

What do I do if my customer isn't receiving their invitation email?

Understanding email invites failure reasons.

What Do The Email Invite Failure Reasons Mean?

Learn the difference between manually adding customers and sending email invitations from your Merchant Console.

What is the Difference Between 'Creating' a Customer and 'Inviting' a Customer?

Learn about how to use the invite members feature.

Invite Members

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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