Stamp Loyalty Solutions

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Information on how to use our web-based console

Merchant Console

Learn about the features & functionality of our web-based console which supports the user app

What Is The Merchant Console?

Merchant Console - Training Video

How to access general stamp & redemption activity and lookup a specific member's stamp and reward history.

How to View and Download Stamp and Redemption Activity

How to issue spontaneous reward vouchers to all, or select members seperate to your standard Stamp Card offering

How to Issue Additional Rewards

This article explains how to change the timezone in which activity is displayed in your Merchant Console.

How to Adjust Your Timezone in the Merchant Console

This article explains how you can save the Merchant Console onto your mobile device for quick access.

How to Save the Merchant Console on Your Smartphone

General

How to gain an insight into your program member's contact details, and activity overview.

How to View and Download Member Data

How to update a member’s personal information, such as their birthday, email address, and more, within the Merchant Console.

How to update a Member’s Personal Details

How to Remove Member Stamps or Rewards

How to Create a Member on a Stamp Me Program

How to mark a members reward as having been redeemed via the Merchant Console.

How to Redeem a Member's Reward

What is a Member Profile?

Find out how to find the date of when a customer joined your loyalty program from the Merchant Console.

How do I Find the Date my Customers Joined my Loyalty Program?

This article explains how member data is displayed and filtered, and what ‘join-only members’ means.

Understanding Member Views & Filters

Members

Learn about our ‘Invite Members’ feature and how it works.

What is the ‘Invite Members’ Feature?

A breakdown of how to properly format your data for a multiple member invite upload.

How Do I Format Data For The Multiple Member Upload?

A visual breakdown of what the email invites will look like and appear in a user’s inbox.

How do Email Invites Look?

A step-by-step guide for sending an email invite to a single member.

How Do I Invite a Single Member?

This is a step-by-step guide for sending an email invite to up to 50 members.

How Do I Invite Multiple Members?

This is a step-by-step guide for sending an email invite to up to 500 members.

How Do I Invite Up to 500 Members?

Understanding the different invite members statuses.

What are the Invite Members Statuses?

A few troubleshooting solutions if your customer is not receiving the invite email.

What do I do if my customer isn't receiving their invitation email?

Understanding email invites failure reasons.

What Do The Email Invite Failure Reasons Mean?

Learn the difference between manually adding customers and sending email invitations from your Merchant Console.

What is the Difference Between 'Creating' a Customer and 'Inviting' a Customer?

Learn about how to use the invite members feature.

Invite Members

Find answers and get help from Intercom Support and Community Experts

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