Admins are able to redeem a member’s reward from the Merchant Console.
This means the reward voucher will be removed from the User App, and marked as having been claimed in the console, so it will appear in the redemptions data within the Dashboard section.
This is how businesses who are managing the program for customers who do not download the Stamp Me App will keep track of earned rewards, and mark them as having been redeemed.
Triggering a redemption can also be used as a quick way to remove a reward in the instance of a mistake or duplicate rewards being sent out.
How to redeem a member's reward:
Log in to the Merchant Console
Select Members from the red left-hand menu
Select the Redeem Reward tile from the top of the page
Enter in the members name, email address or phone number or search for them in the list that appears
You will see a list of all unclaimed rewards in their Stamp Me account. Select the reward you want to redeem by checking the box. (note: if you see nothing listed, the member has no unclaimed reward vouchers in their App)
Select Next
Review and to confirm, select Proceed
The reward voucher has been redeemed for that member and the voucher has been removed from their account.
If you would like us to recall/delete a reward, please contact us.
How to redeem a member's reward in their Member Profile:
You can also redeem a member's reward from their individual Members Profile. To do this:
Search for the Member by their name, email address or phone number in your Members area
Once found, select the row to open their Members Profile
Select the Redeem Reward button
You will see a list of all unclaimed rewards in their Stamp Me account. Select the reward you want to redeem by checking the box. (note: if you see nothing listed, the member has no unclaimed reward vouchers in their App)
Select Next
Review and to confirm, select Proceed