Admins are able to redeem a member’s reward on their behalf from the Merchant Console.
This means the reward voucher will be removed from the User App, and marked as having been claimed in the console, so it will appear in the redemptions data within the Dashboard section.
Triggering a redemption can also be used as a quick way to remove a reward in the instance of a mistake or duplicate rewards being sent out.
Instructions how to redeem a members reward:
Log in to the Merchant Console
Select Members from the red left-hand menu
Select the trigger redemption button
Lookup the member by name or email address
You will see a list of all unclaimed rewards in their Stamp Me account. Select the reward you want to redeem by checking the box. (note: if you see nothing listed, the member has no unclaimed reward vouchers in their App)
Review and to confirm, select Proceed
The reward voucher has been redeemed for that member and the voucher has been removed from their account.
You can also redeem a specific member's reward from the member profile view.
If you would like us to recall/delete a reward, please contact us.