No, customers do not need to download the Stamp Me mobile app to participate in your loyalty program. Whilst the native app offers the best experience, there are other ways they can take part, depending on their preferences:
Option 1: Use the Stamp Me Web App (No Download Required)
Customers can access their loyalty programs directly through the Stamp Me Web App, without downloading anything.
The Web App allows customers to:
Join your loyalty program via their web browser
Collect stamps and track their progress towards rewards
View and redeem their available rewards
Manage their loyalty account
For all new loyalty programs created from November 5, 2026, customers will be directed to the Web App by default when joining.
Please note: the StampPod and Stamp Tag tap devices do not work with the web app.
Option 2: Manage Their Loyalty Account for Them
If a customer doesn't want to use either the Web App or mobile app, you can manage their loyalty participation on their behalf.
Through your web-based Loyalty Portal, you can:
This means customers can still earn stamps and rewards without needing to track their progress themselves.
The Loyalty Portal is accessible on mobile, tablet or desktop, making it easy to manage your members wherever you are.