The Help & Support area is your go-to resource for understanding how to get the most out of the platform. Whether you're looking for a quick answer, a walkthrough of a specific feature, or a deeper reference guide, this article explains what's available and where to find it.
What's in the Help & Support area
There are four main types of content available in each section of the area:
FAQs:
Quick answers to the most common questions from businesses. A good starting point if you're not sure where to look.
Step-by-step video walkthroughs:
Short videos that walk you through specific Console actions including sending communications and setting up campaigns. These are particularly useful if you're setting something up for the first time or want a visual guide alongside written instructions.
Downloadable one-pagers and guides:
Concise, printable documents covering key topics and features. Useful to keep on hand for quick reference without needing to log in.
Real-world examples:
Examples of how the platform has been used in practice. These can help you identify approaches relevant to your own use case and get ideas for how to make the most of available features.
Still need help?
If you've browsed the Help & Support area and still have a question, reach out to our support team directly from the Merchant Console. We're happy to help.