Rewards that are not linked to your Stamp Card offering can be sent in bulk or to individual program members at any time via your Merchant Console.
This feature is ideal for sending spontaneous special offers or freebies to surprise and delight your members.
To send rewards through Push Notifications:
Login to the Merchant Console
Select Communications from the red left-hand menu
Select Push Notification
Select location and stamp card to load specific members. Or select Show Members to load all your program members.
Select members* to receive the message:
Select all members by checking the Select All option to the top left of the table.
Select individuals by scrolling and navigating pages and checking the box next to their name.
Search by name, email or phone number using the search box.
*Note: data can be filtered by sorting columns ascending/descending or add more sorting options to the table by selecting the three dots to the right.
Enter text into the message field to notify members of their reward (max 140 characters)
Toggle Add a reward on
Enter:
Reward name
Number of reward vouchers to send
Expiry date (optional). If none select, voucher will never expire
Reward voucher image (optional)
Select Next
Review message details, ensuring the total number of contacts selected is correct
Select Send message
The message and voucher will be sent immediately, but can take up to 5 minutes depending on volume of contacts and phone network settings.
To see if it has been sent after a few minutes, check your Sent Messages outbox from the Communications area.
To send rewards through your Members area:
Login to the Merchant Console
Select Members from the red left-hand menu
Find the member from your list of members or search for them via their name, email address or phone number in the search box
Once found, click on the members row to open their Member Profile
Select the Send Reward tile
Select your communication method - either Push Notification or SMS message (note: SMS messages do incur a small fee per message sent).
Enter text into the message field to notify the member of their reward (max 130 characters)
Enter:
Reward name
Number of reward vouchers to send
Expiry date (optional). If none select, voucher will never expire
Reward voucher image (optional)
Select Next
Review message details, ensuring all details are correct
Press Send