As with anything, there may be a small percentage of people who may try to take advantage of a situation.
That’s why we have various safety and precautionary measures in place to prevent misuse or someone cheating the system.
1. Registered personal information
The user of the loyalty program has registered their details when they signed up. That means you have access to their name, email address, phone number and their whole stamp transaction history from the Members area and Dashboard area of the Merchant Console.
This is a massive deterrent as you can determine who they are.
You can also remove/block a customer or staff from your loyalty program by contacting us.
2. OTP validation & multiple account security lock
When a user creates an account on Stamp Me, they must first validate it using their phone number. This prevents fake accounts as they cannot then create another account under that phone number.
We also have a special security feature in place which means if a user has multiple phone numbers, and does manage to create multiple accounts on the same device, reward vouchers are disabled on the extra accounts, and cannot be redeemed.
3. An animated reward redemption screen
In order to prevent people from taking a screenshot and sharing the reward redemption screen, we have developed an animated countdown voucher.
The voucher is time-and-date stamped and is animated with colourful party poppers. This proves to the staff that the reward is ‘live’ and not a fraudulent copy.
Make sure that staff are aware to look at the timestamp, date and animation, and do not accept any still images or copies.
OneStamps have been developed to only allocate one stamp per scan and cannot be used multiple times.
That also means the code cannot be shared with others. It is ideal for situations where stamping cannot be monitored i.e. for an online business with home delivery.
5. Time delays between stamps
Merchants are able to set up a time delay between the collection of stamps for each user.
That means someone cannot collect multiple stamps in a row in quick succession and will have to wait for the determined time period to lapse before their next stamp.
Some final Stamp Me security advice:
Put the stamp method near the POS (if applicable) - for brick-and-mortar stores, we always recommend placing your Stamp Mate Device or Stamp Code next to the point of sale (POS) to ensure that staff can monitor the allocation of stamps. Alternatively, it can be presented upon a qualifying purchase.
Change your Stamp Code regularly – as an added safety measure, we can periodically change your Stamp Code. Please get in touch if you would like us to generate you a new Stamp Code.
Check your console regularly – by periodically checking your Merchant Console, you will be able to determine if there are any anomalies or suspicious activity. We can also set an ‘alarm’ stamp notification for you.
Do not share your dashboard login details – it is best that only a limited number of people have access to the Merchant Console. This will prevent fraudulent allocation of stamps/rewards and/or access to private customer information.
Tell staff redemptions are tracked – if you're concerned about staff, explain how activity is monitored to prevent the temptation to collect stamps when they’re not meant to.