If a member is having a problem getting a stamp from a StampTag, it is likely for one of these reasons:
1. NFC/contactless is not switched on
In order to use the StampTag, the member must have their phone’s NFC turned on.
A member is automatically prompted to turn these settings on when they first attempt to claim a stamp (if it’s not on already), but may not be prompted again if the notification is dismissed.
Here's how to turn NFC on in iphones and how to turn on NFC for Android.
In some instances, some old phones many not have NFC. Instead you can apply a stamp from the Merchant Console, or via a StampCode.
2. Phone case prevents the NFC signal
Some phone cases are too thick and block NFC signal. Bank cards also block the NFC signal.
In this scenario, they should remove their phone case and/or bank cards. Alternatively, press the ‘scan code instead’ button to scan the StampCode with their camera.
3. They are not joined to your Stamp Card
To collect a stamp using a tag, members must first be joined to your Stamp Card. The quickest way is via the in-app search.
They should press ‘Stamp Me’ on the card they want to collect a stamp, and when they see the red screen and the 'Ready to Scan' popup, touch their phone on the tag.
4. Phone is not close or touching the StampTag
The back or side of the member's smartphone may need to touch the StampTagfor a few seconds for a stamp to register.
The member might need to move their phone around on the device to find the correct tag spot on their phone. This is especially the case for Android phones.
5. User has no internet/data
The Stamp Me App requires mobile data or Wi-Fi to apply stamps. If the user has no data or is in flight mode, they cannot collect a stamp. They should connect to Wi-Fi, or turn their data on.
6. Device is damaged
If you are noticing the tag has stopped working altogether for both iPhones & Android phones, the device may have been damaged. Please contact us for a new tag.
Still need help? Please contact us.