Each member who joins your loyalty program will have their own individual Member Profile. This profile gives you a detailed view of their engagement with your program including stamps collected, rewards redeemed, and personal details.
Accessing a member’s profile allows you to:
View all-time stats for stamps and redemptions
See which Stamp Cards they’ve joined (especially helpful if you have multiple programs)
Manually issue stamps, send rewards, or trigger redemptions
Send the member a direct message or reward notification
View their personal details and their marketing communications consent
This profile view is a helpful tool for managing customer interactions and understanding individual loyalty behaviour.
How to view a member’s profile:
Log in to the Merchant Console
Select Members from the red left-hand side menu
Select the location and Stamp Card to load specific member data from if you have multiple (if you don't it may show data as N/A)
Scroll the list by using the navigation to the bottom right, or use the search bar to look up a specific user via name, email address or phone number
Click anywhere on the row of the member you want to view
You are now looking at the member's Stamp Me profile.
