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What is a Member Profile?

Izzy avatar
Written by Izzy
Updated over 2 weeks ago

Each member who joins your loyalty program will have their own individual Member Profile. This profile gives you a detailed view of their engagement with your program including stamps collected, rewards redeemed, and personal details.

Accessing a member’s profile allows you to:

  • View all-time stats for stamps and redemptions

  • See which Stamp Cards they’ve joined (especially helpful if you have multiple programs)

  • Manually issue stamps, send rewards, or trigger redemptions

  • Send the member a direct message or reward notification

  • View their personal details, including their contact details, Birthday Club status (if active), and their marketing communications consent

This profile view is a helpful tool for managing customer interactions and understanding individual loyalty behaviour.

How to view a member’s profile:

  1. Log in to the Merchant Console

  2. Select Members from the red left-hand side menu

  3. Select the location and Stamp Card to load specific member data from if you have multiple (if you don't it may show data as N/A)

  4. Scroll the list by using the navigation to the bottom right, or use the search bar to look up a specific user via name, email address or phone number

  5. Click anywhere on the row of the member you want to view

    You are now looking at the member's Stamp Me profile.

From this area, you can update the following details from the Member's profile by clicking on the pencil icon in the Member Details box:

  • First name

  • Last name

  • Email address

  • Birth date

  • Birthday Club status (if active)

  • Zip/postcode

For more information on updating a member's personal details, click here.

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