Explore New Offers is a search function that allows users to find new Stamp Cards to join, closest to their current location, using their phone's GPS services.
If you cannot find your business in the list of Explore New Offers, it could be for one of these reasons:
1. You are over 100km away from the location address
Users can only find businesses within a 100km radius of their current location. The location is provided by you and entered into our system on sign up.
Solution: Ensure you are within 100km of the provided address. Other join methods are available if you are beyond this radius.
2. An incorrect address has been provided
If you have provided us with the incorrect address, this may result in you not being able to find your business location(s).
3. Stamp Card is set to private
If you have your Stamp Card set to private, this will hide it from the list of Explore New Offers.
Solution: Set your Stamp Card to be visible from Explore New Offers from the settings area of the relevant Stamp Card on your Merchant Console.
4. Phone location services are off
If you have denied location services for Stamp Me, Explore New Offers will be blank. An error message will be displayed telling you to turn on location services.
Solution: Enable your location services from your phone’s settings.
5. Your Stamp Card has not been published to the app/it is disabled
If you have disabled your Stamp Card from your Merchant Console, it will disappear from the app for all members - both new and existing. It must be enabled for it to appear under Explore New Offers.
If you have just signed up to Stamp Me, your Stamp Card may not have been activated just yet. If that’s the case, hang tight and keep an eye on your emails, we’ll be in touch!
Solution 1 : Enable your Stamp Card via your Merchant Console.
Solution 2: Wait until you have received your Activation Email with your resources to get started which confirms your Stamp Card has been published to the App.
Still having an issue? Please contact us.