How to Edit or Add a Reward Expiry Date

Learn how reward voucher expiry dates work, and how you can add one to reward vouchers to ensure members redeem them promptly.

Izzy avatar
Written by Izzy
Updated over a week ago

Reward vouchers can have a predetermined expiry date. This means reward vouchers can automatically disappear from the user app, a certain number of days from when the reward voucher was issued to the member.

The expiry date is also displayed as a subheading underneath the reward name in the users list of rewards, so they know when they need to use it by.

Adding an expiry date to a reward voucher adds a sense of urgency for redeeming the voucher and means you do not have any outstanding liabilities.

You can add or edit a reward voucher at any time from your Merchant Console.

Instructions how to add a reward expiry date:

Legacy Consoles

(Subscription before 28th March 2023 - Pro & Elite plans only)

  1. Login to your Merchant Console

  2. Select Stamp Cards from the red left hand menu

  3. Select the stamp card you wish to edit, by clicking the relevant tab under the page heading. If you only have one stamp card, you do not need to do this.

  4. Select Edit details from the top left area

  5. Select Rewards

  6. Find the reward you wish to add the expiry date for. The grey borders separate each reward.

  7. Select Edit next to the ‘Expires’ heading

  8. Add the number of days from the reward being issued you would like it to expire in. Must be a whole number. Add 0 to set no expiry date.

  9. Press Save & exit to save changes


Beta V3 Console

(Subscription after 28th March 2023)

  1. Login to your Merchant Console

  2. Select Stamp Cards from the red left hand menu

  3. Select the stamp card you wish to edit, by clicking on the card itself or selecting Edit Details from the three dots at top right of the card

  4. Hit Next to move to the Rewards tab

  5. Find the reward you wish to add the expiry date for and click on the three dots at the top right to select Edit details

  6. Toggle the Expires after settings on (green) and set the time as you wish

  7. Press Save reward

Note: If you edit or add an expiry date to a reward that has already been issued to members, it will not apply the expiry date to their reward. Changes will only apply for rewards achieved from the moment you added the expiry.

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