A Lapsed Customer Message is a convenient tool to automatically send inactive members a Push Notification to re-engage them with your program.

Here’s how to set up a Lapsed Customer message from the Merchant Console:

  1. Log in to your Merchant Console

  2. Select Campaigns from the left hand menu

  3. Select Lapsed Customers

  4. Toggle active on

  5. Enter the message you want to be sent to the member (max 140 characters)

  6. Select when the message should be sent

  7. Press save

The member will now be sent your message as a Push Notification after your desired period of inactivity.

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