All Collections
User Help
Why Can't I Get a Stamp From a QR Code?
Why Can't I Get a Stamp From a QR Code?
Izzy avatar
Written by Izzy
Updated over a week ago

If you are having trouble collecting a stamp from a Stamp Me issued QR code, please follow these troubleshooting steps:

1. Ensure you have a network connection

You need to be connected to data or Wi-Fi on your phone to collect a stamp. Flight mode must be off. Otherwise, you will not be able to open the Stamp Me App, or it may crash.

2. You're not scanning the code in-app

A stamp can only be collected from a QR code by using the Stamp Me in-app camera.

Within the Stamp Me App, press ‘Stamp Me’ on the relevant Stamp Card to bring up the camera screen. Alternatively press ‘+’ > Scan or enter code.

3. You're scanning an expired OneStamp

If you are collecting a stamp from a take-away or online business, and the code is printed on stickers or a leaflet, it likely will only issue one stamp when scanned, and then it expires.

If you scan an already used one-use code (what we call OneStamps), you will get an error message saying it has already been claimed. Please ask the business for a new code.

Still having an issue? Please contact us with full details.

Did this answer your question?