If you are having trouble collecting a stamp from a Stamp Me issued QR code, please follow these troubleshooting steps:
1. Ensure you have a network connection
You need to be connected to data or Wi-Fi on your phone to collect a stamp. Flight mode must be off. Otherwise, you will not be able to open the Stamp Me App, or it may crash.
2. You're not scanning the code in-app
A stamp can only be collected from a QR code by using the Stamp Me in-app camera.
Within the Stamp Me App, press ‘Stamp Me’ on the relevant Stamp Card to bring up the camera screen. Alternatively press ‘+’ > Scan or enter code.
3. You're scanning an expired OneStamp
If you are collecting a stamp from a take-away or online business, and the code is printed on stickers or a leaflet, it likely will only issue one stamp when scanned, and then it expires.
If you scan an already used one-use code (what we call OneStamps), you will get an error message saying it has already been claimed. Please ask the business for a new code.
Still having an issue? Please contact us with full details.