SMS text messages can be sent via the Loyalty Portal once it has been activated. If you want to activate SMS on your Loyalty Portal, please contact us. Please note that SMS restrictions apply for some business types.
There is a charge for every sent SMS message, regardless of whether it is delivered or not. See a list of SMS charges here.
Once we have enabled the SMS feature, follow these step-by-step instructions.
How to send SMS text messages from the Loyalty Portal:
Login to your Loyalty Portal
Select Communications from the red left-hand side menu
Select SMS as the communication method
Select location and stamp card to load specific members. Or select Load Members to load all your program members.
Select members* to receive the message, ensuring they have a valid phone number:
Select all members by checking the Select All option to the top left of the table.
Select individuals by scrolling and navigating pages and checking the box next to their name.
Search by name, email or phone number using the search box.
Enter text into the message field (max 130 characters)
[optional: attach a reward voucher which will be sent to the member’s Stamp Me App]
Select Next
*Note: data can be filtered by sorting columns ascending/descending or add more sorting options to the table by selecting the three dots to the right.
9. Review message details, ensuring the total number of contacts selected is correct
10. Select Send Message
Sent!
The message can take up to 5 minutes to receive, depending on network connectivity. To see if it has been sent after a few minutes, check your Sent Messages outbox from the Communications area.