If a member did not receive a reward expiry notification, there are a few things to check.
1. Check your notification timing
Make sure your notification is scheduled to send before the reward expires.
If the selected notification timing falls after the reward expiry date, no notification will be sent.
For example, if a reward expires after 3 days but the notification is set to send 1 week before expiry, the member will not receive the notification.
You can review this setting under General Reward Settings in your Stamp Card.
2. Check that the reward has an expiry set
Reward expiry notifications are only available for rewards that have an expiry period attached.
Check the reward settings and make sure an expiry has been configured for the reward.
3. Check that the member has push notifications enabled
Reward expiry notifications are sent as push notifications.
If the member has disabled push notifications for Stamp Me on their device, they will not receive the notification.
They can check their device notification settings and make sure notifications are enabled for Stamp Me.
Still having trouble?
If you've checked all of the above and the member still isn't receiving reward expiry notifications, contact our Support team for help via the chat in your Loyalty Portal.