Reward expiry notifications automatically send members a push notification before their reward expires, encouraging them to return and redeem it.
Reward expiry notifications are only available for rewards with an expiry period set.
How to Set Up Reward Expiry Notifications:
Log in to your Loyalty Portal.
Head to the Stamp Cards area.
Click Edit Details on your Stamp Card.
Scroll down to the Rewards section
In General Reward Settings, toggle on Reward Expiry Notification.
Select when you would like the push notification to be sent.
Note: Make sure the notification is scheduled before the reward expires. If the selected timing falls after the reward expiry date, no notification will be sent.Enter your notification message, or use the default message provided. You can also insert the reward expiry time as a dynamic field.
Click Save Changes.
That's it! Members with eligible expiring rewards will now receive your notification at the selected time.