If a payment fails or you’ve missed an invoice, don’t worry — you can easily resolve it directly from your Billing & Invoices area.
Following the steps below will bring your account back up to date quickly.
1. Log in to the Loyalty Portal
2. Click My Account from the dropdown menu
3. Select the tab Subscription & Billing from the top menu and then press the Billing & Invoices button
4. You'll be taken to your Stripe billing portal. Scroll to Invoice History and select the unpaid invoice.
5. Choose the option to Pay.
Once the invoice has been successfully processed, it will appear in your Invoice History with a green “Paid” tag.