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How to Pay a Failed Payment or Missed Invoice

This article explains how to pay a failed payment or missed invoice through the Merchant Console’s Invoices & Billing area.

Izzy avatar
Written by Izzy
Updated over 3 weeks ago

If a payment fails or you’ve missed an invoice, don’t worry — you can easily resolve it directly from your Invoices & Billing area.

Following the steps below will bring your account back up to date quickly.

1. Log in to the Merchant Console

2. Click My Account from the dropdown menu

3. Scroll down to Subscription Details and select Invoices & Billing

4. You'll be taken to your Stripe billing portal. Scroll to Invoice History and select the unpaid invoice.

5. Choose the option to Pay.

Once the invoice has been successfully processed, it will appear in your Invoice History with a green “Paid” tag.

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